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On the road, driving hazards and motoring problems can occur. Rescued Roadside Assistance is a dedicated automotive assistance service for your car and is available 24 hours a day, 365 days a year Australia-wide.

Your checklist when calling for help:

To access Rescued Roadside Assist, simply call us on 1300 122 324. Please have the following information ready when you call:

  • Your name and telephone number
  • Your breakdown location (stating the nearest cross street where possible)
  • Your vehicle registration number
  • A description of the problem

Safety first

If your car has broken down in a hazardous location, please advise the operator when you call and ensure you are not exposed to danger from oncoming cars.

Stay with your car

Once assistance has been called, it’s vital that you remain with your car. If our provider arrives at the scene of the breakdown and your car is unattended, we will be unable to carry out any work and payment may be required for any subsequent call outs for the same incident. If you have to leave your car for safety reasons, please advise our operator.

Wrong Fuel Rescued Roadside Assistance benefits and conditions

If you accidentally fill up your car with the incorrect fuel we will arrange;

The draining and flushing of your fuel tank on site using a specialist roadside vehicle. If this is not possible we will tow your car to the nearest repairer to drain and flush the fuel tank. We will safely dispose of any contaminated fuel. If required we will also provide you with enough fuel to get you to the nearest fuel service station. If your car can’t be mobilised at the roadside we will arrange your car to be towed to the nearest repairer as soon as practical. One towing event is provided up to 20 kilometres from the breakdown location. Please note additional towing costs are your responsibility. We will pay up to a maximum of $1000 in any membership period. You will be responsible for paying any costs that exceed this amount.

What we don’t cover

We do not cover cars that are:

  • any event where the misfuelling occurs outside of mainland Australia
  • not in a roadworthy, well-maintained condition or are unregistered
  • unattended, unless organised at the time of arranging assistance not registered on our system
  • over 2.5 tonnes
  • involved in any way in any form of racing or motorsports
  • modified, large or heavy enough to require a specialist or heavy haulage towing
  • operating as taxis, limousines, rental or hire cars or for any other commercial use
  • immobile in a workshop while being repaired or undergoing mechanical or electrical repairs at your premises
  • located in a restricted access area except where we can enter the premises and you are willing to cover any associated costs
  • located in an area that a two-wheel drive recovery car cannot access

Service calls that are the result of:

  • failure to use reasonable care
  • failure to carry out regular preventative car maintenance or inappropriate
  • maintenance or repair, whether intentional, negligent or otherwise
  • accident damage, break-in or attempted break-in of your car
  • breakdowns that are associated with any attached caravan or trailer or their couplings

We won’t provide our service when:

  •  for any event resulting from foreign matter entering the fuel system except for diesel or petroleum
  •  circumstances are beyond our control – such as extraordinary delays caused by extreme weather conditions, a severe accident or traffic congestion
  •  unexpected or disruptive events such as war, strikes, storms or other acts of God
  •  any event for misfuelling if it occurs within 14 days of the start date of the policy (except where your policy has renewed with us).

Your responsibility for costs

We will not pay for mechanical or component damage to your car whether or not caused as a result of misfuelling. We will pay up to a maximum of $1000 in any membership period. You will be responsible for paying any costs that exceed this amount. We reserve the right to pre-authorise any repairs. Any repairs carried out without pre-authorisation will be considered but not guaranteed. We will not pay any expenses that are not supported by original receipts and a written report by a specialist who drained or recovered your car. We will not pay for the loss of use of your vehicle. We will not be liable for any indirect or consequential loss or damage that arises from providing or failing to provide any of the benefits or services whether arising from negligence or otherwise. We assume no responsibility for any advice or assistance given by an independent service provider for the services rendered hereunder.

Definitions

The following words have these meanings throughout this document;

Accident: your car is damaged by impact or collision of any nature, or attempted or successful the or break-in of the car.
Breakdown: a car failure which has caused the car to be immobilised or become unroadworthy or unsafe to drive in transit, due to misfuelling.
Misfuelling: accidental filling of the fuel tank with the incorrect fuel for your car.
Nearest repairer: a repairer recommended by us to undertake workshop repairs to your car.
Restricted access area: an area that is protected by security and/or other systems designed to prevent access to unauthorised people and includes areas which we do not have permission to enter (for example airports, sporting venues, protests, concerts and certain business premises).
Car: the car registered for the Wrong Fuel Rescued Assistance plan.
We, Us, Our: Rescued Roadside Assist.
You, Your: the nominated person registered for the Rescued Roadside Assistance program or the driver of the car.

Transfer or cancellation of your Rescued Roadside Assistance

This program is not transferable. If you sell your car no refunds are available from Rescued Roadside Assist.

Important information

These terms and conditions are current as at the date of printing but are subject to change without notice.

Rescued Roadside Assistance Pty Ltd ABN 72 627 750 985

"Australia's most comprehensive,
roadside assistance"

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